Introduction
Welcome to Cheeky Wonders. These terms and conditions govern your use of our website www.cheekywonders.com and the purchase of products from our site. By accessing or using our site, you agree to comply with and be bound by these terms and conditions.
General Information
Cheeky Wonders offers a range of printed mugs, cushions, and tote bags. All designs are created by us and fulfilled by a third-party company. However, all customer service inquiries, including issues with orders or returns, should be directed to us at cheekywonders@email.com or via our website's messaging system.
Orders and Payment
- All prices on our website are inclusive of VAT.
- We accept various payment methods, including credit/debit cards and PayPal.
- Once you place an order, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact us.
Shipping and Delivery
- We aim to dispatch standard orders within 48 hours.
- Shipping within the UK is FREE of charge.
- Flat items are typically delivered within 1-2 days. Bulky items, such as mugs, require a minimum of 2 days for delivery.
- We use Royal Mail for deliveries. Delivery times are subject to Royal Mail's service, which may vary.
Returns and Refunds
- Due to the personalised nature of our products, we do not offer refunds for change of mind.
- If there is an error with your order or if the item is damaged upon arrival, please contact us at cheekywonders@email.com within 14 days of receipt. Include your order number and a photograph of the issue.
- We will work with you to resolve the issue with a resend or refund.
Changes to Orders
- If you notice a mistake in your order, contact us immediately at cheekywonders@email.com. Changes can only be made if the order has not yet been printed.
- Once an order is printed or dispatched, changes cannot be made.
Cancellation Policy
- You can cancel your order if it has not yet been printed. Contact us at cheekywonders@email.com as soon as possible to request a cancellation.
Product Descriptions
- We strive to ensure that the descriptions and images of our products are accurate. However, there may be slight variations in colour due to different screen displays.
Liability
- Cheeky Wonders is not liable for any indirect or consequential loss or damage arising out of or in connection with the use of our website or products.
- Our liability for any claim related to the purchase of a product is limited to the purchase price of the product.
Privacy Policy
- We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
Intellectual Property
- All content on our website, including designs, text, graphics, logos, and images, is the property of Cheeky Wonders or our content suppliers and is protected by copyright laws.
Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at cheekywonders@email.com or use the messaging system on our website.
Amendments
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically. Your continued use of the site constitutes your agreement to the updated terms.
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By using www.cheekywonders.com, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
